A resident calls quite upset stating that the owner needs to pay for a new roof NOW!  After calming them down, the manager inquires as to what is wrong with the roof.  The tenant exclaims that it is SO loud when it rains that it is now affecting her life!  Unfortunately, it  is a metal roof that is less than 2 years old.   Time to get some ear plugs if she doesn’t like the sound of rain on a metal roof!